As seen on Yelp.
TT says:
If I could rate ZERO star, I would.
The WORST property management company. Leased the apt. in Beverly Hills, they told us it was “ready to move in”; unfortunately, the air conditioner was not working and required fixing (drill big holes in my apt.). So, we had to stay in the hotel during the construction and we had to fight with them for rooms at the hotel. (Rented 2B2B apt. for 4 ppl but they told us that we could have only 1 one room in the hotel because that they could pay).
To renew contract each year was super difficult as no one reached back. It was very hard to contact them.
Not recommend leasing any property with this company.
DW SAYS:
Review update: Mr. Khammar stated the following in January 2024: “Washers and Dryers are in the process of being replaced, unfortunately, these companies are AWFUL to deal with.” Yet Power Property later stated they would no longer be responding to requests regarding the washers and 5 months later, rusted washing bins remain. It has been years now since the initial request.
Power Property has taken steps to address some superficial damage to the exterior of the building from uncleaned gutters and storm rain. I have removed those photos, However, they refused to address mold issues in my apartment, requiring me to file a claim with the city–they only took action to address the issue after the claim was received.
DW SAYS reviews for 3300 Castle Heights Ave. 3308 Castle Heights Ave. The Washing machines on site are rusted and damage clothes. Requests for maintenance have gone ignored for two years. Power property claims they will do something or on occasion, that it is the responsibility of the vendor, who claims it is the responsibility of Power Property. All I know is that the bins go unrepaired and maintenance requests receive false promises or immediate cancellation. Meanwhile, the roof and eaves have water damage from gutters which dump water down the sides of the building during every rainstorm, causing structural damage and rot.
And it’s too bad because they’re really responsive for internal unit things like plumbing issues. I just don’t see any excuse for refusing to repair rusty washing machine bins that damage my clothing.
CT SAYS Honestly if I could rate them below the 1, I would. So my post is based on customer service when you contact them in regards anything wrong in your building, they are not 1. Helpful and rude, 2. give you the run around, 3. Crappy supervisors
1. Not helpful one bit. My mother recent came across a plumbing bill for over $300 that indicated something was stuck which was impossible due to the structure of the sink. She received a bill and tried to call the office. They informed her to talk to a supervisor that had a full voicemail. We called again and spoke to a woman named Cynthia and this conversation leads to me stating I thought you was the supervisor because that’s who the front desk person said you were. She proceeded to display a rude attitude and say no I’m not. Then when I told her okay no need for the attitude, she proceeded to say I was the one who had an attitude when I was really just “matching her energy”.
2. Giving you the run around. This company fails to tell you who exactly is the person who is in charge of the building complaints. We hear the supervisor is named Fidel, then he’s out and someone else takes his position. Then that person isn’t available only for us to learn again it’s Fidel. Anyways, We speak to a gentleman on the phone after being transferred from that nightmare of a person Cynthia to a respectful person named Andre. He helps us with this issue in simply a couple mins. He sent my mom the information in just a matter of mins rather than arguing with us for 10 mins like Cynthia. What was the whole purpose of arguing with us for so long when we could have proceeded to just send the information. All the run around for no good reason.
3. Although there was one good helpful person in this company, I have to say the supervisors are crappy. We all work jobs and believe me when I say I know that it’s overwhelming, but it’s not hard to follow up with your clients. I say this because as I indicated before, we called for one of the supervisors and his voicemail was full. If your voicemail is full and you work for a company, shame on you. This is the concerns of tenants in the apartment that are not vacant. They have problems with some things. It should be heard. It would be less of an issue if you returned the calls rather than letting your voicemail stay full.
Either way, I wouldn’t recommend being a tenant in one of the complexes they offer and that’s being honest. If a company is like this, run away because there are better ones that actually answer their tenants
JF SAYS if i could give zero i would.
these are slum lords.
incompetence to the extreme.
beyond rude and dismissive to tenants
they disregard any and all issues and fix nothing significant.
the historic building i live in has literally started to rot under their management and they do nothing but ignore you until its time for rent.
these people should be put in jail. its unsafe and unlivable conditions. the owner morgan brown should be ashamed of herself for hiring them.
its a very very sad thing to see a building so beautiful crumbling to pieces on the inside while they recement and paint the outside and then charge new tenants over 6000 to rent !!!!! and they have no idea it’s infested with rodents mold termites water damage. loose wires and cloth covered wires that are frayed all illegal. among many many other infractions they should be criminally prosecuted
CL SAYS At first, this property company was great. However, I have had a broken garage remote and it has been over a month since I first notified the department to get it resolved. They have not been responsible in communication, and no one is taking the maintenance request seriously. I have spoken to John and Michael from the maintenance department, and neither of them have contacted me regarding an update. I have gotten the same answer each time, saying it’s an “upper management” issue. I have emailed and called multiple times, and at this point they are avoiding me.
We pay for this property company to help the tenants with issues, and I pay for the garage usage, but no one has given me an option to ease the frustration.
DO NOT RENT FROM THEM
LG SAYS I’m posting this on behalf of your tenants at 1913 11th Street in Santa Monica. I am not a tenant, but have friends in the building. This property hasn’t had hot water in FOUR days. Someone installed a new water heater yesterday, but there’s still no hot water in the building. No one’s given any tenants an update. Your office line is worthless and goes to a mailbox that’s full.
According to Santa Monica rental laws, all tenants have a right to clean, habitable housing, and landlords are required to maintain livable units – INCLUDING HOT AND COLD RUNNING WATER. If a unit is not habitable, the landlord is supposed to remedy it immediately, and technically the landlord is not supposed to collect rent for that unit until it is habitable again. Tenants have other legal recourse as well.
The way you’re running your properties is that of slum lords. CONTACT YOUR TENANTS AND TELL THEM WHAT IS GOING ON!
I’ve urged ALL of your tenants at this property to take the following actions:
Report the problem to a local agency. Some conditions may violate local health or building codes. Plumbing, electrical, structural and other problems are often covered by these laws. Call Code Enforcement (310-458-4984) for more information.
File a rent decrease petition. Tenants in rent-controlled units may seek a rent reduction from the Rent Control Board (310-458-8751)
File a complaint with the City Attorney. If you believe that your landlord is refusing to perform repairs in order to harass you, contact the City Attorney’s Office (310-458-8336).
BO SAYS This company continues to deny Black tenants full and equal housing services, with the cooperation of the city housing department, and Mayor Karen Bass. Tenants should demand the state real estate department revoke their real estate license. Thomas Khammar, Power Property Management
https://lahousingpermitsandrentadjustmentcommission.com/thomas-khammar-power-property-management/ . The city clerk’s office says the FBI has been asked to investigate the mayor and council role in housing discrimination practiced by Hi Point 1522 LLC, Power Property Management Group, and Skylight Properties. Published to the internet by the city clerk at https://lacity.nextrequest.com/requests/21-10460 . Re 11/18/21. Also see https://wp.me/P57D2C-16V . Black tenants have demanded instructions as well as mobile phone and Wi-Fi to operate the Intercom system and the company refuses. The tenant rent agreement does not allow tenants to supply their own housing services. Sept 19 2024.
JC SAYS Would’ve given a zero but it wasn’t an option. The worst of the worst property management companies ever. Out of my 11 years at my old apartment they became our management company in 2020 and the building just went down hill. They just BS to make it seem like they are doing something. Had someone inspect our apartment for new carpet install we had requested after living there 10 years and it was never fulfilled even up until the day I moved. Our mailbox was broken for over 2 years and never fixed leaving our mail unsecured. The month I moved out 3 other tenants also moved there was only 12 units that should tell you something.
AC SAYS The worst management company I have ever rented from. I rented for two years with them at the 10112 felton apartments. The place was overrun with roaches, there were constant water shut offs, and there would be leaks in the pipes leading to entire rooms being flooded. They hire the cheapest maintenance they could find and the people don’t fix the issue only band aid. I had a hole in my wall TO THE OUTSIDE for 3 weeks and they didn’t even do the bare minimum of closing it up for me with a trash bag, I had to do that. After all of that I basically had to run out of there within a month because the living conditions were unbearable due to the roaches really thriving in the water damaged walls. The on-site manager threatened me a few times and was unreliable when it came to responding.
AR SAYS This agency is incredibly unreliable, and their management is truly dreadful. They mishandle situations, I had issue related to my rental agreement which I ended up taking them ti small claim court , and seem to discriminate against me by not signing despite having everything in order, just because they found a supposedly better client after I gave my 30-day notice. It’s advisable to steer clear of this place.
MI SAYS Really awful rental property, their slogan says “proudly managed by…” It should read “Poorly Managed by power property”
The garage gate broke 2.5 months ago, NOTHING has been done and the only excuse we get is: Upper management needs to approve the parts.
The building has not been cleaned or maintained at all, I called, texted and emailed the “property manager” received zero response from her-Nisi- I finally was able to speak with her today and she said: “well nothing is gonna happen until upper management approves the cleaning fee” the buildings filthy dirty, our laundry room is a complete mess and the trash can simply disgusting. This seems to be a cheap tactic for us tenants to start looking for a different building and move out. Horrible company!!
EF SAYS I’ve lived in LA over 10 years and this has to be the worst management company I’ve ever dealt with. They will raise your rent 10% every single year without doing a single thing. This management company took over from a previous company during Covid and it’s only gone downhill.
They have turned this building into a building I’m embarrassed to live in. They got rid of a fence immediately around our yard which now dog shit is left in which attract flys (and no they don’t have someone clean this up).
The walkways are disgusting with dead bees, trash scum, and spider webs. I’ve been putting in maintenance requests for over a year to clean the grounds, they send a guy with a leaf blower who just blows dirt from one porch to another.
Speaking of bees, there’s been a bee problem on property for over a year and there’s dead bees all over the garage.
If you ever have an emergency on the weekend or after hours good luck you’ll never get a call back.
Our property manager Nisi is completely unresponsive and I’m looking at taking legal action. They hired a company to fix a step (because a city inspection) and the guy put a faulty step in where I fell down the entire flight of stairs, reached out to have it fixed the company had to order a part and I’m the one following up with no response. That’s very common you’ll have to directly talk with these companies they call for your maintenance requests, isn’t that your job to manage Nisi? She doesn’t even know what the city called out for the inspection she had no idea when she came to the property, our dryer was called out to be fixed yet she sends someone in for the dishwasher and she’s literally scrambling looking at her phone trying to find out what needs to be fixed.
RUN away from this company, your building will turn into a dump. Renters don’t even last a year in our building because of how poorly managed this building is.
TM SAYS ZERO STARS!!!
This place has some of the rudest people (?) working for this poisoned company.
Not only are they rude, they will cut you off in mid-sentence and or hang up on you.
I have had an ongoing issue with being blocked in and or out of the parking spot that I PAY FOR EVERY MONTH separately from my rent. In 4yrs my rent has NEVER been late.
Today i am, once again, blocked in and not able to go to work. PPM will see if they can get someone to come and move the big trash bin that is blocking me in.
I spoke to Luis, maintenance supervisor 4 days ago, who promised that he’d take care of it and to give him 2 hours and he’d get back to me. Here I am 4 days later and still NOTHING.
I have had to move these bins out of the way several times but last week when I hurt my arm doing it, I refuse and should not have to do it again.
We tenants have to walk very close to a trash filled bin with maggots and flies and stench because the bin is NOT in its legal spot.
PPM receptionist, Ruben (rude and dry) had the ignorant nerve to ask me if I could move it myself. I almost have to laugh at his stupidity and ignorance.
DO NOT MOVE INTO A PLACE UNMANAGED by this, so called, company.
BEWARE BEWARE BEWARE.
BELIEVE THE REVIEWS.
SEB SAYS Recently my building changed ownership and we have been rid of PPM, thank goodness. But their treatment of long term tenants and the property was so outrageous that it warrants a review.
Among the litany of issues were the illegal Airbnbs (in a building under RSO) as well as resistance to fixing ANYTHING you emailed their “maintenance” line about.
The biggest issue: We had a mail delivery problem with the post office because of tenants allowing their dogs off leash. Fair enough, postal workers have a hard job and shouldn’t have to deal with off leash animals that could potentially harm them.
As a result, however, USPS stopped delivering mail to our 23 unit apartment building…for nearly three months…during the height of the pandemic. I reached out directly to Thomas to plead the case that, regardless of the potential vandalism, we needed to move the mailboxes to the exterior (outside the exterior gate) of the property, even temporarily, so that people could receive their mail. I mentioned that people were receiving unemployment, checks from the government, previous jobs, medications, etc. via mail.
Thomas responded with simply “haha”. The building then sold and they dropped PPM.
But that didn’t stop PPM from emailing me about my “missing rent” after they stopped representing the property.
Truly one of the worst human beings I’ve ever dealt with. The lack of empathy and compassion during such a tumultuous time for our tenants (as well as everyone else) should give any landlord pause when considering hiring this company.
https://www.yelp.com/biz/power-property-management-los-angeles
LA Rent Control (RAC) and Permits (LADBS) 